Terms & Conditions
Sally Cooper Cake Artist – Ready-Made Ganache
Effective from: 01/08/2025
By placing an order through our website, you agree to the following Terms and Conditions. Please read them carefully before purchasing.
1. Business Information
- Trading Name: Sally Cooper Cake Artist
- Product: Ready-Made Ganache – perishable, made-to-order.
- Service Area: UK only
- Contact Email: sallycoopercakeartist.co.uk
2. Ordering
- All products are made to order and crafted fresh for each customer.
- Orders are confirmed only once payment has been successfully processed.
- We reserve the right to cancel or refuse any order at our discretion (e.g. incomplete address, stock issues).
3. Product Description & Usage
- Our ready-made ganache is intended for use by professional and hobby bakers.
- Ingredients and allergen information are listed clearly on product packaging and product pages.
- It is the customer’s responsibility to ensure the product is suitable for their needs, dietary requirements, and intended usage.
- Product must be stored in accordance with provided instructions upon receipt (typically refrigerated).
- Shelf life is limited, as ganache is perishable. Use within the time stated on the label.
4. Subscription Service
- We offer a rolling weekly subscription service.
- Orders will be shipped on the same day every week based on the date you choose at checkout.
- Subscriptions can be cancelled at any time via your account dashboard or by emailing us.
- Orders already processed or shipped before cancellation are still chargeable.
- Subscription customers may receive priority dispatch and discounted pricing.
5. Shipping & Delivery
- Orders are dispatched via DPD every Monday for Tuesday delivery, and every Wednesday for Thursday delivery unless otherwise stated.
- Shipping charges apply and are calculated at checkout.
- A tracking number will be provided by DPD once your order is on its way.
- We are not responsible for delays once the parcel has been handed to the courier.
- It is your responsibility to provide a correct and complete delivery address.
6. Returns, Refunds & Damages
- Due to the perishable and made-to-order nature of our product, we do not accept returns under any circumstances.
- If your order arrives damaged, you must:
- Take clear photos of the packaging and product immediately upon receipt.
- Contact us within 24 hours of delivery at [Insert email address].
- Retain the damaged product and packaging for return and inspection.
- Refunds or replacements may be offered at our discretion, and only after the return is received and assessed.
- We do not offer refunds for delivery delays caused by the courier.
7. Cancellations & Changes
- You may cancel your order up to 48 hours before dispatch.
- After this cut-off, the order is already in production and cannot be cancelled or refunded.
8. Liability & Disclaimers
- We take all reasonable care to ensure your ganache is produced and shipped to the highest standard.
- However, we are not liable for:
- Incorrect use or storage of the product
- Customer reactions or allergies where ingredients were clearly disclosed
- Damages or spoilage due to missed deliveries or late collection
- By purchasing, you accept that taste, colour, texture and consistency may vary slightly between batches due to handmade processes.
- We do not guarantee suitability for specific dietary needs unless explicitly stated.
9. Payments
- We accept card payments only through our secure payment provider.
- Payment must be made in full at the time of ordering.
- All prices are shown in GBP and include VAT (where applicable).
10. Changes to Terms:
- We reserve the right to update or amend these Terms at any time.
- Changes will be posted on this page with the updated effective date.
- It is your responsibility to review the Terms prior to each purchase.
11. Contact Us
For any questions or concerns, please contact us at:
sallycoopercakeartist@gmail.com
